Upload Your Files
We Get Right to Work
HIGHEST QUALITY, LOWEST COST, DELIVERED ON TIME, SATISFACTION GUARANTEED
TranskriptWunder is the highest quality, lowest cost transcription provider within Europe. Our state-of-the-art transcription services employ a unique combination of human and machine-based technologies, which allow us to deliver the perfect solution to meet all your needs. We provide the highest degree of flexibility for leadtime & accuracy.
UPLOAD YOUR FILES
Upload files directly from your computer or point to files already online at Dropbox, Box, Google Drive, OneDrive, etc. You can upload files one at a time or as many as you’d like in a single upload.
We currently support the following audio and video file formats: aac, aif, aiff, amr, au, avi, cda, gsm, flac, flv, m4a, m4v, mpeg, mpg, mid, mov, mp2, mp3, mp4, mpga, ogg, raw, shn, sri, video, vox, wav, wma, and wmv.
SET THE DEADLINE
After you’ve uploaded your files and how you want us to transcribe the files, all you need to do is let us know when you’d like your transcriptions done. We offer three turnaround time options:
- 24 Hours = starting at $2.99 Per Minute
- 48 Hours = starting at $1.99 Per Minute
- One Week = starting at $1.19 Per Minute
The faster you’d like your transcriptions done, the more it costs; no surprise there. If you’re not in a hurry, it will cost you less. If the audio is very hard to understand, we have to charge $0.50 more per minute. If you have any questions, let us know.
WE GIVE YOU A FINAL QUOTE
Regardless of turnaround time, you will always know EXACTLY how much each transcription will cost before you place your order. We analyze the audio files and send you a final quote based on length of files, audio quality and deadline. There are no hidden fees, period.
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If you have special instructions you’d like to pass along to the transcribers you can easily add those in the upload form.
After your final approval based on our detailed quote, you´ll get an invoice together with your completed transcripts. After reception of the results you´ve got 7 days to claim, if there´s anything wrong. If you should be unhappy about your transcription for any reason, we will rework them without hesitation – and, if there´s a deviation from your initial specifications, of course without any additional cost.
WE GET RIGHT TO WORK
After you’ve place your order we get right to work. In many cases, larger files are broken up into small individual files for transcription. Not only does this help us achieve quicker turnaround times but in many cases helps with privacy concerns.
All of our transcribers are required to pass an Internal Transcription Test within our TRW Academy before they are allowed to work on actual customer files. This is an internal test we have developed over time to ensure potential transcribers produce quality work and are capable of working to a deadline. After passing the internal transcription test, new transcribers are assigned an initial Transcriber Rating. As new transcribers work on more and more files their Transcriber Rating will go up or down depending upon the quality and timeliness of their work. The higher a transcriber’s rating, the more access they are given to more and more customer files.
Don’t let all this discussion of Transcriber Rating scare you. I know you might be thinking what if a transcriber with a lower Transcriber Rating transcribes my file? Rest assured our standard workflow ensures each transcription goes through several reviews and that the final transcription achieves the industry standard 98% accuracy rate or better for audio that is of good quality.
Even if you request your transcription in 24 hours that can seem like a long time when you’re waiting for something important like your transcription. Don’t worry; we don’t keep you in the dark. We will let you know via e-mail as soon as a transcriber begins work, when the review phase starts, and of course when the transcription is complete. Your transcriptions are important to you and we understand that a little communication can go a long way.
Our transcriptionists are required to sign a non-disclosure agreement with us before working on any transcription for a client. In addition, a non-disclosure agreement between you or your company, TranskriptionsWunder and all workers involved in your transcriptions can be provided for you before the project starts.
Once your transcription is done we will let you know via email. For security reasons, we can use secure data transfer services such as wetransfer.com to send you the result. Your transcription will be available as a text file, RTF (Rich Text File) or as Microsoft Word file.
TranskriptionsWunder offers a 100% money-back guarantee that your transcription will be of the highest quality possible and delivered on time, every time. If your transcription arrives after the due date or if you are not satisfied for whatever reason, just let us know and we will gladly refund your money.
Compare us with any other transcription service and you will find that no one can offer the quality and turnaround time that we guarantee.
While a lot of work and fairly complex systems are used to get your transcription, at the end of the day we know the only thing that really matters to you is that your transcriptions are of the highest quality and delivered on time.
We hope the details outlined above provide a glimpse into all that we do to deliver on our promise.
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